Many businesses are turning to artificial intelligence (AI) such as digital assistants and chatbots to improve the customer experience. However, a new report released by Pegasystems indicates that...
Jun 11, 2019
Corporate India is going through a defining time, with emerging technologies taking over many areas of business. Human resource is one such critical area, which is core to any business and has been...
Jun 03, 2019
In order to cope with the avalanche of digital information and activities, customers — like organizations — will increasingly turn to automation moving forward, according to Gartner. “There is often...
May 28, 2019
In recent years, artificial intelligence (AI) has become a hot topic of discussion in the enterprise. With a flurry of AI advances, investments and new announcements that have taken the digital world...
May 28, 2019
Looking at the upcoming trends globally and across industry ‘Artificial Intelligence/Machine Learning (AI/ML)’ tops the charts. Generally, first thing which comes to mind is machine/cyborg taking...
May 03, 2019
In recent times, the biggest challenge for Indian businesses is keeping up with changing consumer expectations. While companies are striving to offer more information, greater personalization and a...
Apr 10, 2019
By 2030, 80% of the work of today’s project management (PM) discipline will be eliminated as artificial intelligence (AI) takes on traditional PM functions such as data collection, tracking and...
Mar 25, 2019
Brands are increasingly using Artificial Intelligence (AI) and automation tools to enhance customer experience and bringing trust and transparency. But concerns have been raised over the possible...
Mar 12, 2019
Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many...
Jan 25, 2019
Verizon today launched a world-class suite of solutions that blends human and artificial intelligence to enhance the customer engagement experience. Digital Customer Experience (CX) is an end-to-end...
Jan 22, 2019
The number of enterprises implementing artificial intelligence (AI) grew 270% in the past four years and tripled in the past year, according to the Gartner’s 2019 CIO Survey. Results showed that...
Jan 21, 2019
Artificial Intelligence is eating the world. AI is the driver of the much-hyped data-driven business models. While the agenda for AI application is being driven right from the top—starting with the...
Dec 04, 2018
In 2018, the theme for CIO&Leader’s annual Summit was Practical CIO. The Forrester 2019 forecasts validate that. Multiple predictions point to a shift towards organizations moving from generic to...
Nov 26, 2018
Although the vast majority of Indian organizations believe that advanced technologies will be crucial for future growth, few plan to increase their training investment significantly in the next few...
Oct 05, 2018
Global spending on cognitive and artificial intelligence (AI) systems will continue its trajectory of robust growth as businesses invest in projects that utilize cognitive/AI software capabilities....
Sep 24, 2018
According to a recent release from Symantec, its artificial intelligence-based Targeted Attack Analytics (TAA) technology has helped researchers expose a new attack campaign from a group called Thrip...
Jul 16, 2018
IBM has launched its Watson Customer Engagement (WCE) services, its AI-powered enterprise marketing cloud solution from its cloud datacenter in India. According to IBM, with the launch of this new...
May 31, 2018
Global business value derived from artificial intelligence (AI) will total USD 1.2 trillion in 2018, a rise of 70% from 2017, according to Gartner. AI-derived business value will reach USD 3.9...
Apr 25, 2018
Not going far back into history, the earliest use of a digital virtual assistant (VA) on a mobile device known to mankind was Siri, which was installed as a feature of Apple's iPhone 4S in 2011....
Apr 03, 2018
Although enterprises in the Asia-Pacific and Japan (APJ) region are more bullish on adopting Artificial Intelligence (AI) in the Cloud when compared to their global counterparts, they are behind the...
Mar 29, 2018
Worldwide spending on cognitive and artificial intelligence (AI) systems will reach USD 19.1 billion in 2018, an increase of 54.2% over the amount spent in 2017. With industries investing...
Mar 26, 2018
According to the latest report by PwC titled Artificial intelligence in India – hype or reality, machine learning is the most popular (63%) AI-powered solution in the IT/ITes industry, followed by...
Feb 20, 2018
Meaningful Artificial Intelligence (AI) deployments are just beginning to take place, according to Gartner. Gartner’s 2018 CIO Agenda Survey shows that 4% of CIOs have implemented AI , while a...
Feb 13, 2018
It is once again the time of the year when the finance minister of India, Arun Jaitley, presents the government's proposed revenues and spending for a financial year. In his speech, Jaitley...
Feb 01, 2018
Emotion artificial intelligence (AI) systems are becoming so sophisticated that Gartner predicts that by 2022, personal devices will know more about an individual's emotional state than his/her own...
Jan 09, 2018
2017 was a year of many interesting things in enterprise tech. Digital or digital transformation was the most overused word in CXO lingo. If you weren't executing a digital transformation project,...
Jan 02, 2018
The fourth Industrial Revolution or Industry 4.0, which coalesces several emerging digital technologies, is increasing the interaction of our physical world with the virtual. While still in its early...
Aug 30, 2017
In a recent survey, titled 'IT Service Management Future Readiness survey', conducted by ManageEngine, the real-time IT management company, found that ITSM workers showcase a strong affinity for...
Aug 18, 2017
While enterprises are harping on the implementation of a single disruptive technology, here’s an Indian NGO that’s using AI, Blockchain and IoT to feed over a million school children. The...
Jul 26, 2017
With the rise of automation, we’ve reached a point where we are questioning the role people play in the workplace. PwC’s 20th CEO Survey highlights that 52% of CEOs are exploring the benefits...
Feb 28, 2017
"Cloud, mobility, IoT and analytics would be the main drivers for 2017, 2018 and 2019. For mobility, we have thousand of applications which are desktop based. We have started converting them into...
Jan 27, 2017
In the tech industry, 2016 can easily be described as the Year of the chatbot. It has gone from being a virtually unknown concept at the beginning of the year to the most talked about topic in tech...
Nov 28, 2016
Every one of us have been a patient in past, during which, we always demand best possible medical care from healthcare practitioners and providers. While receiving medical assistance, we presume...
Sep 01, 2016
According to Forbes magazine, world’s top 3 brands in 2015 were Apple, Microsoft, and Google. One thing that is common in all the three brands is Artificial Intelligence (AI), it means the success...
Aug 08, 2016
Around 91% of organisations rely on Artificial Intelligence (AI) in their workplace but only 26% realize using it. More than 65% of organizations use AI without even realizing it, says the National...
Jul 21, 2016