The relationship between good customer service and business growth is reciprocal. But a new research shows that many organizations aren’t fully committed to providing the level of service they...
May 17, 2019
Cyber-security skills shortage is putting businesses at risk in a variety of ways, according to a new study, which suggests that most organizations are struggling to address the cyber-security skills...
May 15, 2019
Multi-cloud has been there for a while, but challenges of interoperability and complexities have often dissuaded enterprises from large-scale adoption. Times are now changing, as enterprise awareness...
May 14, 2019
Unsecured Internet of Things or IoT devices in the workplace and those used by third parties are causing large scale cyber attacks, disrupting the privacy and security of organizations. But most...
May 09, 2019
C-level executives, who have access to a company’s most sensitive information, are now the major focus for social engineering attacks, alerts the Verizon 2019 Data Breach Investigations Report....
May 08, 2019
Traditionally, CIOs, who usually—and in India, predominantly—have come from a technology background, have found it challenging to effectively communicate with the CEOs, who generally come from a...
May 07, 2019
Financial services firms today are facing mounting competitive pressure to streamline operations while delivering a differentiated experience to their customers, including leveraging new technologies...
May 06, 2019
5G, or the next-generation of wireless systems is bringing about a sweeping change not only in the telecom industry, but also in the enterprise and consumer space. Considered a ‘hype’ until recently...
May 02, 2019
Data breaches are becoming more serious as cyber criminals continue to target intellectual property, putting the reputation of company brand at risk and increasing financial liability. As a result of...
May 01, 2019
It is no secret that ransomware and other cyberattacks are rising phenomenally across the world, attacking every industry sector possible and healthcare is one of the biggest targets. While the good...
Apr 18, 2019
In recent times, the biggest challenge for Indian businesses is keeping up with changing consumer expectations. While companies are striving to offer more information, greater personalization and a...
Apr 10, 2019
As organizations are working with newer technologies and geographically distributed teams today, they are looking to hire more contractors and remote workers without any strict requirements for...
Apr 05, 2019
Brands are increasingly using Artificial Intelligence (AI) and automation tools to enhance customer experience and bringing trust and transparency. But concerns have been raised over the possible...
Mar 12, 2019