Future of self-service is customer-led automation: Gartner
In order to cope with the avalanche of digital information and activities, customers — like organizations — will increasingly turn to automation moving forward, according to Gartner. “There is often a lot of discussion about how enterprises continue to invest in artificial intelligence (AI) to save time and money, but we often overlook the next generation of customers being equally amenable... By CIO&Leader
How AI can fuel greater innovation in the enterprise
In recent years, artificial intelligence (AI) has become a hot topic of discussion in the enterprise. With a flurry of AI advances, investments and new announcements that have taken the digital world by storm, businesses are betting big on AI innovation to better serve their customer, improve RoI and beat market competition. A new study by Microsoft and IDC Asia/Pacific, ... By Sohini Bagchi
Digital transformation efforts fail without data literacy, shows study
As the data landscape becomes more complex, it is important for IT to unleash its potential to drive meaningful business impact. However, a new study reveals that approximately 54 million data professionals (including CIOs and data scientists, et. al) around the world face common challenges associated with the complexity, diversity and scale of their organizations’ data.... By CIO&Leader
Mobile banking cyberattacks rise in Q1, 2019: Study
Kaspersky Lab, a cybersecurity and anti-virus company, has revealed a rise in a specific malware intended to steal money and credentials from people’s bank accounts. 29,841 files of the malware in Q1 of 2019 were found, which is up from 18,501 in Q4, according to Kaspersky’s Q1, 2019 IT threat evolution report. Attacks on upwards of 300,000 users were detected. “Mobile banking Trojans... By CIO&Leader
Extravagance to 5G game change
Next-generation of 5G wireless systems are bringing about a prolific change in the telecom industry, enterprise and consumer space. Considered a scintillating ‘hype’ until recently, today, it is fast becoming a reality, as many countries across the world – including India – are already investing in 5G (or are planning huge investments in the near future) in order to gain from its intrinsic high-... By PM Dutta
Automation and its mistrusts
It is elections time and there has been huge uproar over the electronic voting machines (EVMs) as opposition accuses the government of manipulation. But that is politics. What cannot be taken lightly, however, is the statement made by former president Pranab Mukherji—considered to be a fair and reasonable person and a thorough gentleman—asking the Election Commission to ensure that there is no... By Shyamanuja Das
CIOs can embrace a digital-first culture to improve employee experience
Companies that provide a positive digital employee experience are more likely to be able to attract and retain top talent, according to a new VMware study that surveyed 6,400 employees, HR professionals, and CIO/IT specialists across 19 countries. Conducted by global research firm Vanson Bourne, the survey finds a startling gap between what IT thinks it is delivering and what... By Sohini Bagchi
HDFC ERGO to leverage AI for redefining customer experience
One of the key reasons for poor customer service is that business decision makers are out of touch with their customers, skipping their real pain and problems, finds a new study, the 2019 Global Customer Service Insights, conducted across the globe by research firm Savanta and commissioned by Pegasystems. The research, based a survey of 12,500 customers, businesses executives,... By CIO & Leader
Why CIOs Can’t Afford To Ignore Customer Experience?
The relationship between good customer service and business growth is reciprocal. But a new research shows that many organizations aren’t fully committed to providing the level of service they aspire to. As a result, they run the risk of losing customers to competitors. The 2019 global customer service insights’ study conducted across the globe by research firm ... By Sohini Bagchi
