Poor customer experiences costing businesses up to $216 billion in India, says Qualtrics study
Nearly all consumers in India (96%) said they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends report launched today. This could be costing businesses up to US $216 billion in India, with a third of respondents saying they have cut spending after a poor customer experience[1]. Customer service support was the most... By
Trend Micro Prediction Report Forecasts Cyber Fightback in 2022
Global cybersecurity firm, Trend Mirco, has predicted that global organizations will emerge more alert and better prepared in 2022 thanks to a comprehensive, proactive, cloud-first approach to mitigating cyber risk. Research, foresight, and automation are critical for organizations to manage risk and secure their workforce. Trend Micro blocked 40.9 billion email threats, malicious files... By
Contextual analytics, cybersecurity mesh, and zero-touch service management to dominate IT in 2022: Zoho
The role of IT has expanded significantly over the last two years, with organizations forced to rethink and revamp the way they work. Going forward, there will be a renewed emphasis on leveraging technological advances to tackle business challenges presented by remote workforces. "Following the pandemic, hybrid work will be an expectation if not the norm at most organizations across the world.... By
Criminalizing cybercrime and raising the risk for cyber-attackers
Over the past few years, cyber-attacks have become something that the general public is increasingly aware of. However, a perception still exists, indeed, outside the IT industry. These cyber-attacks are just something that happens on the Internet. It isn’t easy to relate to and equate the impact of cybercrime on its victims – whether it’s an individual who has fallen foul of an online scam or a... By Dave Russell
How emerging technologies have fueled the growth of the Indian economy
The Indian economy started the decade of 2010s on signs of high growth, fueled by early recovery and limited effects on output from the financial crisis of 2008-09. From a robust growth of 9% in 2010, the economy slowed to a modest growth rate of 4.5% during 2019. The share of sectors contributing to GDP has also changed, with the services sector contributing 49.4% to GDP and the contribution of... By Piyush Somani
Capturing new opportunities through digital transformation
In the ’90s, the liberalization was a proactive step that helped India accelerate its economy and the Information Technology boom. Now the pandemic has a providential opportunity that we must not miss out, and accelerate the pace of transformation through an already robust digitization wave. It is more than a decade of Aadhaar – the biometric digital identity program, and our familiarity... By Muralidharan VM
Empowering hybrid workforce through smarter tech
In the last two years, due to the COVID-19 pandemic, most businesses had to shut down their offices and set-up remote working environments for their workforce. But, as the pandemic subsides, everyone is exploring the possibility of a middle path — between going to office regularly and working from home. And that's how the new hybrid work models are emerging. All the businesses worldwide... By Gaurav Aggarwal
84% of Indian biz fear lack of cloud readiness could hamper their DX plans: Study
The pandemic seems to have compelled organizations to revisit their IT priorities and align them with today's digital economy. There has been a greater consensus on the role of new-age technologies such as analytics, AI, and ML to accelerate digital transformation initiatives and accomplish tangible business outcomes. Technology leaders reflected these sentiments in a new research report... By CIO&Leader
An exciting year ahead for enterprise storage in 2022
2022 will be the year of recovery as countries around the world come to terms with COVID-19. Business travel will pick up, face-to-face meetings and conferences will be back on the agenda, and companies will accommodate a hybrid workforce split between work in the office and work from home. But what do we expect to see in the world of enterprise storage? Containers will be a competitive... By Matthew Oostveen
Are you ready to face the next-level cybersecurity threats?
One of the biggest challenges for organizations today is ensuring they have enough armory to combat cybersecurity threats. Especially since the arrival of the pandemic and rapid digitalization, practicing response time to cyberattacks has become a big concern for technology leaders. The new innovative technologies have triggered a greater risk of data breaches and hacks. The scale and... By Jatinder Singh
Training & The CIO
Can you train to be a CIO? Going by what the survey that is presented in the September-October 2021 ITNEXT Cover Story, CIOs unequivocally answer, ‘yes’. I hope you will read the story to know details but here is something I would like to reveal. What the CIOs of today expect you to be trained are not on technology, or strategy or soft skills, but all of that and more.... By Shyamanuja Das