Ashok Leyland deploys SAP for all core functions

Ashok Leyland Ltd (ALL), the Hinduja Group flagship, has deployed an integrated SAP-based IT solution to manage planning and supply chain processes across core functions covering all 7 manufacturing plants and dealership locations in India.The solution leverages SAPs best practices for the automotive industry and enables ALL to seamlessly integrate operations, increase efficiency and manage the... By sanjay.gupta gupta

10 Mistakes in Mobile Customer Service

While organizations are judiciously deploying their mobile application strategy, there are 10 major mistakes that cause mobile customer service failure, according to Gartner, Inc."The desire of many organizations to extend their customer service to the mobile platform market has led to the misconception that any good application can also make a good mobile application," said Johan Jacobs,... By sanjay.gupta gupta

Grappling with Risk

Managing risk through security and compliance continues to be a leading concern of organizations the world over. Meeting the requirements of increasingly demanding regulations while reducing exposure to the new classes of sophisticated threats and having an accurate understanding of risk and compliance at any point in time can be challenging. To better understand how organizations are meeting... By sanjay.gupta gupta

Only 17% of global PCs without anti-virus: study

McAfee has conducted a global study, analyzing data from voluntary scans of an average of 27-28 million PCs per month, to determine a global estimate of the number of consumers who have basic security software installed.The study found that 83% of consumers had working basic1 security protection, and 17% of PCs scanned either had no anti-virus installed or the software was installed, but... By sanjay.gupta gupta

MSP improves services with Nimsoft Unified Manager

Zeal Softech, a managed service provider in India, has selected Nimsoft Unified Manager to provide unified monitoring and ticketing services across its customers server, network, application, cloud and storage assets. The new capabilities will be delivered as part of the Zeal Softechs Desktop Care Plus (ZDC+) offering, which provides its customers efficient, effective desktop management by... By sanjay.gupta gupta

Using Social Tech for Growth

From my book, Rich Dad, Poor Dad, The Rich Dad Co. (TRDC) has expanded into a comprehensive financial education and coaching business with a global audience of more than three million. We would not have achieved this success without implementing new technology developments in social media, live streaming of events and interactive games. To compete in any industry, you need the latest... By sanjay.gupta gupta

Jet Airways deploys onboard retail soln from GuestLogix

GuestLogix Inc., a global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, has announced that it will deploy its onboard retailing technology and point-of-sale (POS) handheld devices to power Jet Airways' in-flight duty free program, JetBoutique, in conjunction with Inflight Sales Group (ISG), a global pioneer of airline concession... By sanjay.gupta gupta

$18.3 billion: 2011 worldwide IT ops mgmt software market

Worldwide IT operations management (ITOM) software revenue totaled $18.3 billion in 2011, an increase of 8.7 percent from 2010, according to Gartner, Inc."The market showed growth for the second consecutive year, after a sharp decline in 2009, despite slow economic growth, tight IT budgets, and merger and acquisition activity," said Laurie Wurster, research director at Gartner. "We saw... By sanjay.gupta gupta

3 Easy Stages to Migrate Your DC

Datacentre migration is often regarded as a purely technical, almost trivial side-project, to be delivered by existing IT staff alongside their day jobs. With core business services reliant on IT, a datacentre migration can expose the business itself to a significant degree of risk. Yet change is inevitable, and as the business grows, companies may find there are mission-critical reasons why... By sanjay.gupta gupta

Global mobile payments cross $170-billion mark

Worldwide mobile payment transaction values will surpass $171.5 billion in 2012, a 61.9 percent increase from 2011 values of $105.9 billion, according to Gartner, Inc. The number of mobile payment users will reach 212.2 million in 2012, up from 160.5 million in 2011."We expect global mobile transaction volume and value to average 42 percent annual growth between 2011 and 2016, and we are... By sanjay.gupta gupta

Path to Exceptional Leadership

Charting out the background, context and path for becoming an exceptional leader is a humongous undertaking. Almost akin to taking an expedition to Mount Everest.That's the kind of journey Ravi Chaudhry undertakes in the expansive stride of his book Quest for Exceptional Leadership: Mirage to Reality. And he does it with the poise, preparation and panache of a veteran mountaineer.No wonder, in... By sanjay.gupta gupta

Privileged Information

It is no secret now that from all possible threat vectors acting on an organisation, an insider threat is the most potent of them all. It has been proven time and again that a harmless change or mistake can have colossal repercussions. The Ernst & Young 2009 Global Information Security Survey identified that authorised users and employees pose the greatest security threat to an... By