In Zeal Softech, a managed service provider in India, has selected Nimsoft Unified Manager to provide unified monitoring and ticketing services across its customers server, network, application, cloud and storage assets.
The new capabilities will be delivered as part of the Zeal Softechs Desktop Care Plus (ZDC+) offering, which provides its customers efficient, effective desktop management by automating up to 40% of routine, manual tasks, freeing IT staff to focus on higher-value work.
Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL-based service management. This unified solution enables Zeal Softech to provide proactive troubleshooting and incident resolution across customer infrastructures, helping keep mission-critical systems and applications up and running.
Precise, continuous monitoring of both hardware and software is essential for preventative incident management and for pinpointing the root causes of chronic service issues, said Anand Chandel, CEO of Zeal Softech. By cost-effectively providing this monitoring and automating the capture of relevant infrastructure insight into our trouble-tickets, Nimsoft Unified Manager helps streamline our support service processes and enables us to ensure the health of our customers environments.
Prior to deploying Nimsoft Unified Manager, Zeal Softech used point solutions from other vendors, but found the lack of integration to be inefficient and time-consuming to manage. With Nimsoft, Zeal Softech can monitor and manage all systems and applications with a single integrated, web-based dashboard.
Managed service providers like Zeal Softech have to maintain granular insight into all of their customers complex, business critical environmentswhile also rigorously controlling their operational costs, said Mark Frost, general manager, Nimsoft Solutions Group. Nimsoft Unified Manger addresses this twin challenge by providing Zeal Softech the comprehensive management insight it needs to efficiently and effectively resolve infrastructure issues.
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