Re-imagining manufacturing quality with AI and Edge
High product quality is the lifeline of any manufacturing company and this aspect will make or break the brand. Yes, quality matters, and only by paying keen attention to it can organizations achieve a good reputation with customers coming back for more. Issues related to quality such as errors due to manual inspection, use of outdated technology, poor maintenance of equipment, and... By Vinodh Venkatesan
How Voice AI and IVR Solutions Are Building Brand Loyalty Revolutionizing Customer Engagement
Two powerful factors are combining in today’s environment to drastically alter how brands interact with their audiences in the future. Brands have been concentrating on optimising websites for mobile for the past decade in order to stay relevant and provide seamless customer experiences. As the use of mobile devices grows, companies are building mobile apps that reduce engagement from a multi-... By Rajdip Gupta
Three Ways Cloud is Improving Customer Experience
Ever since the cloud rose to popularity in the 2000s owing to its various advantages over traditional computing, businesses have been embracing it with open arms. Fast forward to 2022, the popularity and demand for the cloud haven't declined but are constantly growing further. In fact, studies by Gartner suggest that 85% of businesses will have shifted to the cloud considering it a... By Amit Gupta
MeitY to collaborate with an Indian cloud partner to manage MeghRaj 2.0
National Informatics Centre Services (NICS), the MeitY (ministry of Electronics and Information Technology) affiliated body to collaborate with an Indian Cloud Partner (ICP) to set up and manage GI cloud solution – MeghRaj 2.0 and assist government departments to build accelerating delivery of e-services in the country while optimizing ICT spending of the government. According to a request for... By CIO&Leader
Best practices to secure your organisation
In tech industries critical messages need to be repeated often. Sometimes they can be complicated, so we reach for analogies to make messaging, particularly around problem-solving, more relatable. Discussing cyber security and the rise of ransomware attacks is more critical than ever because the problem is more prevalent than it’s ever been. Finding effective ways to drive the... By Rick Vanover
Good leadership, strong tech usage for collaboration key for talent retention
The impact of the pandemic, the uncertain economic environment, and the burnout experienced by over half of Indian knowledge workers in the last year, have irrevocably changed what employees want from their leaders, according to new Slack research. The study, Leadership and the war for talent, based on a survey of over 2,000 Indian knowledge workers, found that... By CIO&Leader
Moving to the cloud without falling off a cliff – a cryptography perspective
With cloud adoption on the rise globally, some organizations nevertheless hesitate to move their customers’ data to the cloud. It can be seen as a risk to forfeit the hands-on control of on-premises cryptographic infrastructure in favor of a cloud solution hosted by another entity. To mitigate these perceived risks, some organizations favor private cloud solutions over the public cloud. No matter... By Ruchin Kumar
The new pillars of modern security: workloads, identities, and data
People, processes, and technology have long been the core pillars dictating how cybersecurity programs are managed, and with good reason: organizations need well-trained talent on their staff, trusted processes in place to prevent breaches and respond should they occur, and the latest security technologies to detect and block malicious activity. This layered approach to security has protected... By Amol Kulkarni
Debunking the most popular cyber security myths in India
Gone are the days when cyber security was merely a technical or niche issue to be dealt with by some small department in the basement. Today, cyber security is highly complex as it has to work with new operational technologies, evolving business needs, and an expanding attack surface. The Board of Directors needs to have clarity on the impact of cyber security risks while making... By Diwakar Dayal
Cybersecurity in the Education Sector
According to a report* Education and research were the most targeted sectors in India, with an average of 1,605 weekly attacks, an increase of 75 percent from previous years. Data also shows that there has been a 20 per cent increase in cyber threats to the global education sector in the first three months of 2022 when compared to the corresponding period of 2021. Some factors responsible... By By Debasish Mukherjee
PhonePe turns to green data center for operational efficiency
PhonePe, a fintech platform, launched its first green data center in India using Dell Technology and NTT technologies solutions. The 4.8-megawatt facility is located at Mahape, Navi Mumbai occupies 13,740 sqft, and is built and designed with cooling technologies such as Direct Contact Liquid Cooling (DCLC) and Liquid Immersion Cooling (LIC). According to the company, the new data center... By CIO&Leader