94% of Indian consumers report making purchase decisions based on the quality of customer service they receive, according to the global Zendesk Customer Experience (CX) Trends Report 2022.A majority...
Zendesk recently announced WhatsApp for Zendesk, a new WhatsApp Business API connector, which allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk offers the only...
Zendesk recently released the Zendesk Benchmark Guide for Enterprise, which outlines best practices for two different types of large companies: Digital Natives that have been considered digital since...
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. But there’s a difference between providing...
