
The situation...
Ravinder, can you check what is wrong with the Internet again, exclaimed exasperated Manoj Tyagi, Vice President of an investment banking firm in Delhi. I need to urgently download the presentation that Kartik has sent from Mumbai, he added.
I am already printing this 300 page document for the client and need a copy of this presentation to complete it, he added, raising the alarm bell. The delegate from the UK-based company was expected to reach the office soon.
Ravinder looked at his wrist watch to see the time, and it read 10:30. It had been only an hour into the Monday morning and this was already the fourth call. And all of them were about Internet connectivity.
Unknown to Manoj, Ravinder was already speaking to the service provider on the other line. Sir, your dedicated 2 Mbps line is working absolutely fine. The problem is at your end. The connectivity is clean and there are no issues, said the customer care executive. Please check again, it cant be, an irritated Ravinder said.
Ravinder had hit a wall. He was the IT Manager at FreidCorp, an investment banking firm that employed 120 people at the Delhi office. The office was an icon in itself. Designed by a specialist firm from Hong Kong, the office was swank and modern. Everything was wireless, and the equipment had been pre-configured to ensure there were no problems, as some of the senior folks were Mac users.
What really confused and intrigued Ravinder was that everything was working fine. The wireless printing worked well, the backups happened, but the Internet was always a problem. The ISP kept on repeating that there were no issues. But there were issuesall the time.
All Ravinder could think was, What would Sherlock Holmes do in a situation like this? Everything, on the face of it, is fine, but something is afoot. Getting to the bottom of mystery was gnawing Ravinder.
The big questions...
- What could be choking the Internet bandwidth at FreidCorp? the dedicated 2 Mbps line seems to be working well at the service providers end.
- What should Ravinder do to permanently solve the problem?
Check out the answers...
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