In Integrated, Single-Pane Solution Enables Proactive Infrastructure Monitoring and Trouble-Ticket Management Across Client Organizations
Nimsoft has announced that Olive Solutions, an India-based managed service provider (MSP), has deployed Nimsoft Unified Manager to improve its clients uptime through enhanced visibility, effective performance management and proactive problem resolution.
Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready- to-use ITIL-based service management. It features comprehensive infrastructure coverage, streamlined automation, and easy integration with third-party tools. It also provides a configurable portal that allows MSPs like Olive to offer clients visibility into the health of their managed environments.
Many of our clients have multiple offices, said Pravin Mohite, CEO, Olive Solutions. The Nimsoft multi-tenant architecture enables us to provide each client with their own private, tailored view of infrastructure and trouble-ticket statuswhile we benefit from the efficiency of using a single, scalable toolset to manage all of our clients environments in a common manner.
Nimsoft Unified Monitor automatically triggers service tickets to help prevent downtime. The tight integration between the functions speeds troubleshooting by giving IT staff the information they need to quickly solve problems. This improves performance service levels of critical applications and systems across multiple locationsincluding both on-premise and cloud computing environments.
To win in todays highly competitive global IT services marketplace, MSPs like Olive Solutions have to offer extreme reliability and uncompromising accountability at less cost, said Chris OMalley, Nimsoft CEO. Nimsoft Unified Monitor uniquely supports this essential value proposition by providing a complete service support solution that is both highly robust and highly cost-effective.
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