Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) is highly effective in streamlining work – though achieving and maintaining those results isn’t as simple as it seems, according...
Sep 11, 2019
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Many businesses are turning to artificial intelligence (AI) such as digital assistants and chatbots to improve the customer experience. However, a new report released by Pegasystems indicates that...
Jun 11, 2019
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The relationship between good customer service and business growth is reciprocal. But a new research shows that many organizations aren’t fully committed to providing the level of service they...
May 17, 2019
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Most chatbots still aren’t smart enough to meet consumers’ great expectations, according to a Pegasystems study. While most agree chatbots can be fast and convenient in certain situations, consumers...
Oct 12, 2018
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