Brands are increasingly using Artificial Intelligence (AI) and automation tools to enhance customer experience and bringing trust and transparency. But concerns have been raised over the possible...
Mar 12, 2019
Most chatbots still aren’t smart enough to meet consumers’ great expectations, according to a Pegasystems study. While most agree chatbots can be fast and convenient in certain situations, consumers...
Oct 12, 2018
Once upon a time banks were known to be the dinosaurs in the pace with which they adopted technology. However, no doubt that times have changed significantly and banks have become the implementers...
Apr 03, 2017
According to Forbes magazine, world’s top 3 brands in 2015 were Apple, Microsoft, and Google. One thing that is common in all the three brands is Artificial Intelligence (AI), it means the success...
Aug 08, 2016