HP offers customer engagement mgmt services

HP Enterprise Services has announced new services designed to help companies enhance customer satisfaction and increase revenue by optimizing the operating efficiency of their contact centers. The ways organizations can serve and engage customers are evolving due to the rapid adoption of social media. To meet the needs of customers, enterprises need to transform their contact centers into hubs... By sanjay.gupta gupta

New M2M module for industrial applications

Telit Wireless Solutions has introduced a Mini PCI Express card with an embedded M2M module designed for industrial applications. Telits HE910-based Mini-PCIe adapter card enables secure 3G cellular data, voice, and video communication for embedded PCs in a variety of commercial and industrial applications, including ATMs, kiosks, digital signage, surveillance, fleet management, and other... By sanjay.gupta gupta

Tech Platform of the Future

A nexus of converging forces social, mobile, cloud and information is building upon and transforming user behavior while creating new business opportunities, according to Gartner, Inc. Although these forces are innovative and disruptive on their own, together they are revolutionizing business and society, disrupting old business models and creating new leaders. As such, the Nexus of Forces is... By sanjay.gupta gupta

Wipro implements core banking for 5 co-operative banks

Wipro Infotech has announced implementation of core banking solution (CBS) for 5 co-operative banks under National Agriculture Bank for Rural Development (NABARD). The application is hosted from Wipros Data Center and would be supported for 5 years from the date of Go Live. As a part of the contract, Wipro is currently implementing the project for co-operative banks across the states of Bihar,... By sanjay.gupta gupta

IT Managers Have an Edge as Entrepreneurs

At some point in life, each of us is bitten by the entrepreneurial bug and we cling to the strong desire to carve out a niche for ourselves in society. Being an entrepreneur or even the journey towards making it big is akin to hang gliding where you are ready to jump off the cliff with nothing but a flimsy glider holding you up. However, the desire doesnt die. So where does the entrepreneurial... By sanjay.gupta gupta

$16.9 Billion: Global social media revenue in 2012

Global social media revenue is forecast to reach $16.9 billion in 2012, up 43.1 percent from 2011 revenue of $11.8 billion, according to Gartner, Inc. Advertising is, and will continue to be, the largest contributor to overall social media revenue and is projected to total $8.8 billion in 2012. Social gaming revenue more than doubled between 2010 and 2011 and is expected to reach $6.2 billion in... By sanjay.gupta gupta

Genpact uses Kronos to drive workplace efficiencies

Genpact has deployed workforce management solutions from Kronos to effectively run time and absence management processes for many of its employees in multiple countries. In addition to using time and attendance and absence management solutions from Kronos, Genpact also uses Kronos time clocks in its Philippines and U.S. locations. Kronos workforce management solutions support Genpact's rapid... By sanjay.gupta gupta

Unified network mgmt gets easier with new soln

HP has announced HP Automated Network Management (ANM) 9.2 for Converged Infrastructure, an enhanced software offering that helps companies keep up with constantly changing business demands by delivering a unified network-management platform that is efficient, automated and secure. Enterprises and governments are tasked with delivering quality services, maintaining everyday operations management... By sanjay.gupta gupta

Smart Steps to Virtualisation

Until recently, it was thought that only large enterprises could absorb virtualisation technology; in particular server virtualisation, where hundreds of physical servers could be virtualised to reduce to a single-digit number. But now, even small- and mid-size firms are fascinated by the benefits that virtualisation brings to the table in terms of providing more free space and easy... By sanjay.gupta gupta

Are You Ready for the Cloud?

Four years ago, cloud computing was merely a buzz, and now it is being considered a viable option for companies whose fundamental business predicament revolves around increasing business agility, flexibility and elasticity. Most organisations, big or small, who intend to adopt cloud computing services, face many obstacles, the biggest of which remains security. Understandably, all IT heads are... By sanjay.gupta gupta

Enhanced solutions for breaking down silos

HP has announced enhanced offerings that increase collaboration between development, testing, infrastructure and operations teams, helping organizations break down IT silos so they can quickly deliver high-quality, innovative applications for hybrid and cloud environments. The updated versions of HP Application Lifecycle Management (ALM) and HP Performance Center (PC) enable organizations to... By sanjay.gupta gupta

Top 5 investment priorities of board directors

Board directors are prioritizing customers, core competencies and competitive advantage, according to the second annual Gartner-Forbes 2012 Board of Directors Survey. Half of the board directors surveyed were willing to invest in IT as a means to change the rules of competition, and they had IT as the highest priority for investment in 2012, tied with investments in sales. Gartner and Forbes... By sanjay.gupta gupta