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With more than 750 help desk solutions available in the market, organizations find it difficult to choose help desk software that meets both their feature and financial needs. If they do find a solution that meets their feature and budget requirements, it often comes with restrictions or limitations based on the number of supported technicians, agents, tickets or users.
ManageEngine announced that the standard edition of its flagship IT help desk software, ServiceDesk Plus, is now available for free — with no restrictions, regardless of whether software runs in the cloud or on premise. Previously, the ServiceDesk Plus Standard Edition was free for up to five technicians/agents.
Accelerating adoption of HelpDesk solution
The move slashes IT help desk expenses for the 60,000+ companies that have already adopted ServiceDesk Plus Standard Edition and invites other companies to do the same by adopting the ManageEngine solution.
ServiceDesk Plus Standard Edition comes with full-fledged ITIL incident and knowledge management functionality, including extensive reporting and dashboard capabilities that cover the full life cycle of IT help desk tickets.
Simplifies ITSM for organizations
“Last year, we made ITIL affordable for all businesses at just $995. This year, we’ve made the standard edition of ServiceDesk Plus free so that all enterprises, big and small, can start following an organized process of IT Service Management (ITSM) in their organizations,” says Raj Sabhlok, President, ManageEngine.
Offering ServiceDesk Plus Standard Edition for free opens doors for organizations that have not yet adopted standardized ITSM processes. With the help desk sitting at the core of ITSM, ManageEngine makes it possible for every organization, big or small, to have a world-class help desk and to take the first step towards organized IT.
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