In NCR Corp has introduced Total Premise Services that leverage NCRs innovative services infrastructure in India to help branch, retail store and airport operators simplify the management and operation of all equipment through a single point-of-contact, reducing costs while they focus on growing their business and improving the customer experience.
According to Gartner, Indias IT services market is expected to grow from $9.5 billion in 2011 to $15 billion by the end of 2014. Through NCR Total Premise Services, institutions in India can turn to NCR as a single contact for the maintenance and repair of multi-vendor technology found within a branch, retail store or an airport including ATMs, personal computers, kiosks, terminals and voice and data networks.
It also drives service innovation through NCR Predictive Services, which is the first managed service that will predict failures on assisted and self-service terminals, such as ATMs, before they happen and dispatch technicians before consumers are impacted.
NCR will leverage its dedicated Managed Services centre and extensive services foot-print across 260 service support centers in India, covering 4,500 contact points with 700 engineers on ground and a dedicated customer care centre.
CIOs today are under significant pressure to deliver an exceptional customer experience while maintaining operational efficiency. NCRs Total Premise Services enable institutions to consolidate service providers typically delivering savings of 10-15 percent, said Jaivinder Gill, managing director, NCR India.
For branch services management, NCR will build on its leadership in the Indian financial services market where it manages over 20,000 ATMs across the country and is the preferred technology partner for the RBI to deploy and manage the countrys largest Cheque Truncation projects involving complex image-based cheque clearing and payments solutions.
NCR also manages over 1,000 petrol stations for HPCL and BPCL across the country comprising multi-vendor POS terminals, printers and petrol dispensing kiosks. This experience will be used as NCR introduces Total Store services to support Indias growing retail market. The retail industry is poised to reach US$833 billion by 2013, according to www.iseindia.com. As Indias retailers grow their regional and national store networks, NCR will extend its Total Store services to retailers, expanding their store networks and differentiating them through an improved in-store experience.
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