In New Delhi: Avaya Inc, a global leader in business collaboration systems, software and services, has announced that it has entered a strategic alliance with Bhutan Telecom (BT), to build up and deliver Unified Communications, Contact Centers, Desktop level Video Conferencing & Data Networking solutions, to help BTs customers in Bhutan.
Under the agreement, Bhutan Telecom will build a new technology practice focused on Avayas industry-leading solutions & services. The companies also expressed the willingness to set up Avaya Lab at Bhutan Telecom Campus shortly. In addition, Avaya will also help Bhutan telecom to have an end to end Consulting for Next Generation Contact Centers, having an industry-leading IT services, best in class business solutions and a robust infrastructure for outsourcing.
speaking at the occasion, Mr. Anil Chawla, Director, Govt. & Defense ad North & East region- Avaya India said, Avayas industry-leading solutions break down communications barriers, increase productivity, and help people communicate more effectively regardless of network, device or location. We are very proud of our relationship with Bhutan Telecom and Im sure that together we will enable Bhutan to have an end-to-end customer experience management approach that will help them leverage the existing resources alongside the latest best practices and enabling technologies.
Avaya and Bhutan Telecom have also developed a joint go-to-market strategy, which will meet the infrastructure, networking, voice and video requirements of corporations across Bhutan. Both companies will invest in skills development and training labs, to provide an end-to-end solution to meet customer requirements. The Avaya Labs in Pune will allow BT to have the first hand experience of its cutting edge, next generation technology, develop skills and certify BT employees on Avaya platforms of Data, UC, CC and Video.
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