Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach USD 48.2 billion in 2018, according to Gartner. CRM remains both the largest and the fastest...
Jun 17, 2019
Chief data officers (CDOs) and their data and analytics (DA) teams are focusing on the right priorities, but they are not yet achieving the best balance of their various responsibilities to deliver...
Jun 10, 2019
By 2021, 90% of current enterprise blockchain platform implementations will require replacement within 18 months to remain competitive, secure and avoid obsolescence, according to Gartner. “...
Jun 06, 2019
In order to cope with the avalanche of digital information and activities, customers — like organizations — will increasingly turn to automation moving forward, according to Gartner. “There is often...
May 28, 2019
By 2021, only one-quarter of midsize and large organizations will successfully target new ways of working in 80% of their initiatives, according to Gartner. New ways of working include distributed...
May 01, 2019
There are key trends impacting platform as a service (PaaS) technologies and platform architecture in 2019 and beyond, according to Gartner. “The trends we see in PaaS both reflect and drive the...
Apr 29, 2019
Adapting to an increasingly volatile regulatory environment is the top priority for privacy executives, with only approximately four in 10 confident in their current abilities to keep pace with new...
Apr 24, 2019
Worldwide IT spending will total USD 3.79 trillion in 2019, an increase of 1.1% from 2018, according to Gartner. “Currency headwinds fueled by the strengthening U.S. dollar have caused us to revise...
Apr 18, 2019
Concerns about rapidly accelerating privacy regulations and their associated regulatory burdens became the top emerging risk that organizations face globally, according to Gartner’s latest Emerging...
Apr 15, 2019
As user application touchpoints increase in frequency, change in modalities and expand in device type, the future of app development is multi-experience, according to a recent survey by Gartner. “...
Apr 05, 2019
The worldwide public cloud services market will grow 17.5% in 2019 to total USD 214.3 billion, up from USD 182.4 billion in 2018, according to Gartner. The fastest-growing market segment will be...
Apr 02, 2019
Augmented reality (AR) and virtual reality (VR) have the potential to shake up the customer experience by individualizing retailers’ offers and enabling customers to visualize products in different...
Apr 01, 2019
By 2030, 80% of the work of today’s project management (PM) discipline will be eliminated as artificial intelligence (AI) takes on traditional PM functions such as data collection, tracking and...
Mar 25, 2019
The worldwide server market continued to grow through 2018 as worldwide server revenue increased 17.8% in the fourth quarter of 2018, while shipments grew 8.5% year over year, according to Gartner....
Mar 18, 2019
By 2023, 50% of the roles that government CIOs will oversee do not exist in government IT today, according to Gartner. The recent Gartner CIO survey shows that the transition to digital government is...
Mar 07, 2019
As IT strategies become more closely aligned with business goals, the ability for security and risk management (SRM) leaders to effectively present security matters to key business decision makers...
Mar 06, 2019
In the application industry, one of the most common questions for leaders is how to choose the “right” structure to achieve optimal business results and delivery for their organizations. The advent...
Mar 01, 2019
13% of organizations implementing Internet of Things (IoT) projects already use digital twins, while 62% are either in the process of establishing digital twin use or plan to do so, according to a...
Feb 22, 2019
85% of organizations have adopted, or plan to adopt, a product-centric application delivery model, according to a survey by Gartner. Although full adoption is rare, overall, survey respondents use...
Feb 20, 2019
Augmented analytics, continuous intelligence and explainable artificial intelligence (AI) are among the top trends in data and analytics technology that have significant disruptive potential over the...
Feb 19, 2019
Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner. Customer-facing artificial intelligence (AI), big data, customer...
Feb 12, 2019
By 2022, 70% of organizations using biometric authentication for workforce access will implement it via smartphone apps, regardless of the endpoint device being used, according to Gartner. In 2018,...
Feb 07, 2019
Worldwide IT spending will total USD 3.76 trillion in 2019, an increase of 3.2% from 2018, according to Gartner. “Despite uncertainty fueled by recession rumors, Brexit, and trade wars and tariffs,...
Jan 28, 2019
Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many...
Jan 25, 2019
The number of enterprises implementing artificial intelligence (AI) grew 270% in the past four years and tripled in the past year, according to the Gartner’s 2019 CIO Survey. Results showed that...
Jan 21, 2019
Staff shortages have escalated in the last three months to become the top emerging risk organizations face globally, according to Gartner’s latest Emerging Risks Survey. The survey of 137 senior...
Jan 18, 2019
The use of virtual assistants (VAs) in the workplace is growing. By 2021, according to Gartner, 25% of digital workers will use a virtual employee assistant (VEA) on a daily basis. This will be up...
Jan 09, 2019
66% of organizations have plans to deploy 5G by 2020, according to a new 5G use case and adoption survey by Gartner. Organizations expect 5G networks to be mainly used for Internet of Things (IoT)...
Dec 18, 2018
Blockchain, IoT, city operations centers, smart city frameworks, digital twins and smart contracts are among the technologies that will achieve mainstream business adoption in the next five to 10...
Dec 14, 2018
More than 87% of organizations are classified as having low business intelligence (BI) and analytics maturity, according to a survey by Gartner. This creates a big obstacle for organizations wanting...
Dec 06, 2018
Digital business initiatives are forcing infrastructure service providers to expand their offerings beyond edge computing technologies in order to deliver digital touchpoint services, according to...
Nov 27, 2018
Increased competition in the external labor market is making it harder for organizations to attract new candidates and retain their best talent, according to Gartner. This is compounded by today’s...
Nov 01, 2018
Worldwide IT spending will total USD 3.8 trillion in 2019, an increase of 3.2% from expected spending of USD 3.7 trillion in 2018, according to Gartner. Enterprise software spending is forecast to...
Oct 25, 2018
28% of spending within key enterprise IT markets will shift to the cloud by 2022, up from 19% in 2018, according to Gartner. Growth in enterprise IT spending on cloud-based offerings will be faster...
Sep 19, 2018
The worldwide public cloud services market is projected to grow 17.3% in 2019 to total USD 206.2 billion, up from USD 175.8 billion in 2018, according to Gartner. In 2018, Gartner forecasts that the...
Sep 13, 2018
Most organizations are undergoing a digital transformation that directly impacts how they do business, yet 70% of employees have not mastered the skills they need for their jobs today, and 80% of...
Sep 11, 2018
Enterprise spending on information security products and services in India is on pace to reach USD 1.7 billion in 2018, an increase of 12.5% from 2017, according to the latest forecast from Gartner....
Aug 30, 2018
Cloud computing ranks as the top risk concern for executives in risk, audit, finance and compliance, according to the latest survey by Gartner. While cloud computing presents organizations with novel...
Aug 22, 2018
The 35 must-watch technologies represented on the Gartner Hype Cycle for Emerging Technologies 2018 revealed five distinct emerging technology trends that will blur the lines between humans and...
Aug 21, 2018
The worldwide infrastructure as a service (IaaS) market grew 29.5% in 2017 to total USD 23.5 billion, up from USD 18.2 billion in 2016, according to Gartner. Amazon was the No. 1 vendor in the IaaS...
Aug 06, 2018
As organizations continue to embrace digital transformation, they are finding that digital business is not as simple as buying the latest technology — it requires significant changes to culture and...
Jul 26, 2018
Despite 95% of CIOs expecting cyberthreats to increase over the next three years, only 65% of their organizations currently have a cybersecurity expert, according to a survey from Gartner. The survey...
Jul 17, 2018
Worldwide shipments of devices — PCs, tablets and mobile phones — are on pace to record 0.9% growth to reach 2.28 billion units in 2018, according to Gartner. The PC and tablet market is estimated to...
Jul 11, 2018
5G networks may be as much as 10 times more efficient than 4G networks. With this new level of network capability, communications service providers (CSPs) can secure future market opportunities with...
Jun 29, 2018
Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86% of CX executives in a Gartner survey ranking it as having an equal or greater...
Jun 18, 2018
While IT, and most businesses, have been focused on operational excellence for the past 20-30 years, Gartner analysts said it’s time security leaders put the focus on customer experience. “Today, the...
Jun 08, 2018
As many IT workers develop greater technology skills and apply them to advance their careers, many digital workers in non-IT departments believe their CIO is out of touch with their technology needs...
Jun 06, 2018
Indian organizations are increasingly moving from traditional enterprise reporting to augmented analytics tools that accelerate data preparation and data cleansing, according to Gartner. This change...
Jun 05, 2018
Global sales of smartphones to end users returned to growth in the first quarter of 2018 with a 1.3% increase over the same period in 2017, according to Gartner. Compared to the first quarter of 2017...
May 29, 2018
The India public cloud services revenue will grow 37.5% in 2018 to total USD 2.5 billion, up from UD 1.8 billion in 2017, according to Gartner. “While the public cloud revenue market in India...
May 09, 2018