With the advent of Artificial Intelligence (AI) and Machine Learning (ML), brands now have the tools that can help them bridge the world of technology with that of customer experience and over the...
Dec 29, 2021
In today’s business driven world, chatbots have become our friends. They provide us with the handy FAQs at the start, as we see, nowadays when we go to any websites, the popup automatically comes up...
Aug 10, 2021
Artificial Intelligence (AI) and emerging technologies, such as virtual personal assistants and chatbots are rapidly making headway into the workplace. By 2024, these technologies will replace...
Jan 23, 2020
Most chatbots still aren’t smart enough to meet consumers’ great expectations, according to a Pegasystems study. While most agree chatbots can be fast and convenient in certain situations, consumers...
Oct 12, 2018
Over one-third of consumers were not impressed with their customer journey citing an average or poor experience, with 83% of consumers citing that they had at least one issue while interacting with a...
Oct 01, 2018
Not going far back into history, the earliest use of a digital virtual assistant (VA) on a mobile device known to mankind was Siri, which was installed as a feature of Apple's iPhone 4S in 2011....
Apr 03, 2018
The fourth Industrial Revolution or Industry 4.0, which coalesces several emerging digital technologies, is increasing the interaction of our physical world with the virtual. While still in its early...
Aug 30, 2017
In the tech industry, 2016 can easily be described as the Year of the chatbot. It has gone from being a virtually unknown concept at the beginning of the year to the most talked about topic in tech....
Nov 28, 2016