Suresh Shanmugam, HeadBITS, Mahindra & Mahindra Financial Services (MMFSL), should have been a contented man with the robust growth that his company was able to post on a year-on-year basis.Yet, even as hundreds of company agents from its around 500 branches went about the country financing loans and collecting payments, Shanmugam was constantly thinking of ways and means to automate or...
By shubhendu.parth