RIM struggles to compete with iPhone, Android

Research In Motion announced a number of new things at its 10th BlackBerry World conference in Orlando, Fla., last week, but it failed to convince financial and technology experts in areas that matter most. That would be how to stop being the RIM of old and show the world how it will compete with Apple's iPhone and Google Android devices that consumers and workers alike have snapped up to the... By

HP dares Cisco with new FlexNetwork Architecture

Hewlett-Packard is continuing to press Cisco Systems in the data center networking space, rolling out a new architecture that officials said is designed to enable businesses to leverage the benefits of such technologies as virtualization and cloud computing while avoiding being locked in to a single vendor. HPs FlexNetwork, announced May 9, is aimed at tying together a business networks in the... By

Video Conferencing Bucks Trend

The full-blown telepresence scenario, on one hand, provides a polished and professional experience, but requires a tremendous investment in facilities and hardware. On the other hand, the do-it-yourself approach based on Apples FaceTime or a Skype client flies in the face of traditional, top-down approaches to IT; however, many users see these DIY technologies working well for them outside the... By

Turning Passive Adopters into Active Advocates

Customer service is a huge issue in India, as it is across the world. Can Customer Experience Management help in that? When we talk of CEM, we talk of enterprises that have made big investments in their IT systems, ERP, CRM, content management systems, etc. Over time they realize that even with all these investments, they are unable to create an emotional connect with the customer. This is when... By akhil.bery gupta

Sophos buys out Astaro

IT security and data protection firm, Sophos, has entered into an agreement to acquire Astaro, a privately held provider of network security solutions. With this buy, Sophos will be able to expand its offerings to its existing customer base, thanks to Astaro's product profile. According to a statement released by the company, it intends to sell an integrated "endpoint and network security... By

Dell rolls out virtualized data center offerings

Dell is rolling out a host of server, networking and storage offerings designed to give businesses more tools as they look to increase their virtualization capabilities. Key among the new products is the PowerEdge M915, which is powered by Advanced Micro Devices Opteron 6100 Series processors, which offer up to 12 cores. The core count is important to businesses looking to grow their use of... By

Apple beats Google to the top

Apple has toppled Google as the worlds most valuable brand, according to a new study. Research agency Millward Browns sixth annual BrandZ Top 100 Most Valuable Global Brands study calculates a particular brands value via a three-step valuation process. According to a report accompanying the study, the firm isolates the percentage of company earnings generated by each business that carries the... By

'Tablet owners ignore laptops & desktops'

The Apple iPad and its competitors are changing the way consumers spend their electronics-budget dollars. According to the Nielsen Company, tablets are also changing the way consumers use their devices. Among tablet owners who also own a desktop, 35 percent said that they now use their desktop "less often or not at all," the firm reported in a May 5 blog post, citing a survey it fielded this... By

Cloud-based contact centers cheaper, says report

Contact centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five-year period by utilizing cloud-based offerings rather than installing equipment in their own facilities, according to a new Frost & Sullivan report, Premise Vs. Hosted Contact Center: Total Cost of Ownership Analysis. The study was sponsored by inContact... By

What's special about Intel's Tri-gate?

Intel, after a decade of research and development, is adding a literal new dimension to those microscopic transistors that fill up IT processors. Remember transistors? Those are the millions, and often billions, of microscopic elements embedded inside chips that make all of the digital devices we use actually worksomething that most people don't know or take for granted. After some five decades... By

New looks for desktop Linux

The GNOME Foundation, which has overseen the development of the default graphical environments for the Linux- and Unix-based operating systems from Red Hat, Novell, Canonical, Sun Microsystems, Oracle and others, has diverged from the consistent look and feel that marked its namesake desktop environment for years, with its new GNOME Shell interface. GNOME Shell represents a new desktop approach... By

Ciena opens new office in Mumbai

New Delhi: Network specialist, Ciena Corporation, has inaugurated its new office in Mumbai with the objective of strengthening the companys global presence and increasing its customer base in India, a strategic target market for the company. The fully-functioning office hosts a team dedicated to meeting the next-generation network infrastructure needs of service providers and enterprises across... By