Go green with Eco-apps

In commemoration of World Environment Day that happens to fall on June 5, namely, Sunday, mobile phone major Nokia has come out with a set of applications that helps in raising awareness. These set of applications that can be downloaded from the Ovi Store. With these eco-applications, the user can do a range of things, from calculating his own carbon footprint to a more practical thing like... By

Step-guide for ISMS implementation

Today every organisations business is automated, digitised and online, and the confidentiality, integrity and availability of its data is a key concern. Verizons 2010 Data Breach Investigation Report (DBIR) shows that malware and hacking are the top two threats, leading to data breaches, contributing 38 per cent and 40 per cent respectively to the total this further reinforces the inherent but... By

Turning Passive Adopters into Active Advocates

Bad customer service is a huge issue in India, as it is across the world. Can Customer Experience Management help in fixing this? When we talk of CEM, we talk of enterprises that have made big investments in their IT systems, ERP, CRM and content management systems. Over time they realise that, even with all these investments, they are unable to create an emotional connect with the customer.... By akhil.bery gupta

Customer Experience

The customer is king. But do you actually treat him like one? Ask any company focused on customers and the answer is likely to be: Of course. We have a fully automated CRM application, which enables our customers to reach out to us anytime, anywhere. But are customers reaching out to you? Has the dependence on calling or demands for visits gone down? Not really, they admit. In fact, chances are... By akhil.bery gupta

FortiOS 4.0 unvieled

Fortinet announced a new release of its FortiOS 4.0 operating system for the FortiGate product family, including todays newly introduced FortiGate-3140B multi-threat security appliance.. The broad advancements offered in the FortiOS 4.0 MR3 operating system introduce wireless controller extensions that support automatic provisioning of wireless access points, detection and suppression of rogue... By

Cloud service negotiations: 5 essential factors

Cloud services offer a very credible alternative to traditional IT delivery models, and enterprise uptake is growing dramatically. Benefits can include reduced total cost, enhanced scalability, rapid solution delivery and simplified management. Conversely, entrusting critical technology components to a third party reduces control and introduces risks that need to be managed. Experience with... By

Remember 3 R's: Reboot, Re-invent & Re-ignite

In such turbulent times a crisis can start gaping you in the face when you least expect it. An intelligent business must have the power of anticipating the issues, which may crop up suddenly and hamper its operations. In order to remain efficient, a business should also have the checklist for dealing with any crisis. A crisis, which might lead you to take many crucial and decisive decisions, can... By

Paypal and eBay sue Google over Mobile Wallet

PayPal and its parent company eBay filed a lawsuit against Google on 26 May 2011 for allegedly stealing trade secrets related to mobile payments and point-of-sale strategies. Coming within hours of the unveiling of the Google Wallet, which is a mobile wallet system from the search giant, the lawsuit also accuses two former employees of PayPal, Osama Bedier and Stephanie Tilenius, who now work... By

Asus unveils PadFone at Computex Taipei

The Asus PadFone is a basically a hybrid combing the features of a tablet and a smartphone. The concept is a lot similar to what we have seen in Motorola Atrix, except for the fact that you dock your phone with a tablet instead of laptop, as in case of Atrix. The PadFone consists of a 4-inch Android smartphone, which can dock into a companion 10.1-inch 1280 x 800 tablet. While the two devices... By

Asus unveils PadFone at Computex Taipei

The Asus PadFone is a basically a hybrid combing the features of a tablet and a smartphone. The concept is a lot similar to what we have seen in Motorola Atrix, except for the fact that you dock your phone with a tablet instead of laptop, as in case of Atrix. The PadFone consists of a 4-inch Android smartphone, which can dock into a companion 10.1-inch 1280 x 800 tablet. While the two devices... By

Asus unveils PadFone at Computex Taipei

The Asus PadFone is a basically a hybrid combing the features of a tablet and a smartphone. The concept is a lot similar to what we have seen in Motorola Atrix, except for the fact that you dock your phone with a tablet instead of laptop, as in case of Atrix. The PadFone consists of a 4-inch Android smartphone, which can dock into a companion 10.1-inch 1280 x 800 tablet. While the two devices... By

Paypal and eBay sue Google over Mobile Wallet

PayPal and its parent company eBay filed a lawsuit against Google on 26 May 2011 for allegedly stealing trade secrets related to mobile payments and point-of-sale strategies. Coming within hours of the unveiling of the Google Wallet, which is a mobile wallet system from the search giant, the lawsuit also accuses two former employees of PayPal, Osama Bedier and Stephanie Tilenius, who now work... By