Call centers respond quicker and better in 2021 as demand surges
E-commerce shines in various parameters like Pick up time, Queue Time and Abandonment Rates, stated study undertaken by Ozonetel. The report dwells on some of the areas where call center excelled this year as well as some areas where they struggled. Some of the parameters that call centers excelled this year are in outbound calling; a lot of calls dial to busy lines, or go unanswered. Average... By CIO&Leader
Keeping up with digital transformation and talent in technical roles- biggest challenge for IT departments
Keeping up with digital transformation (32%) and keeping talent in technical roles (26%) are the two biggest challenges organizations face today, reveals the new study by Ivanti. Additionally, the study found that IT departments are viewed as critical to an organization’s growth and business strategy by 61% of respondents. However, despite... By CIO&Leader
India ranks fourth in most spammed country list
Scam calls in India have reduced from 9% to 1.4% and some of the common scams in the country still remain the ever-popular KYC & OTP related frauds, according to the fifth edition of the annual Global Spam Report launched by Truecaller – a global study on how spam and scam affects all of us. Like the previous years, report lists the Top 20 Countries Affected by Spam Calls in 2021.With the... By CIO&Leader
From personal data protection bill 2019 to data protection bill 2021
The joint parliamentary committee (JPC) has released a reworked version of the much awaited data protection bill 2019, now called the “Data Protection Act of 2021” (2021 Bill). The bill was tabled in both the houses of parliament on December 16th, after the widest possible consultations has changed fundamentally, including the title of the bill from Personal Data Protection Bill to Data... By CIO&Leader
eKYC to eliminate fraud NBFCs and payment operation improving digital ecosystem
eKYC, called Aadhaar-based eKYC, allows your identity to be verified electronically via Aadhar-based substantiation, in real-time. It has provided a new frontier in value creation for many businesses and individuals across the world. Nearly 1 billion people worldwide lack the traditional form of identification and documents that are required to access any means of credit from banks and NBFCs.... By Amit Das
Trends in 2022 to address cybersecurity challenges
Remote working culture and BYOD approaches in the modern workplace ensured business continuity in the pandemic era and continues to do so. To facilitate this mode of work in the new business model, organizations had to adopt Software-as-a-Service (SaaS) and Cloud services. This large-scale and rapid modification unfortunately created cybersecurity lapses that were temporarily overlooked.... By Vinay Sharma
30-fold increase in DDoS cyber attacks in India
There has been a 30-fold increase in distributed denial-of-service (DDoS) cyber attacks in India in October, compared to the volume recorded in the previous month, according to a report. Cyber-security analysts at Tata Communications found that while the attacks started with a few targeted broadband providers in early October, the pattern evolved and by the end of the month, attacks targeted... By CIO&Leader
Robot density nearly doubled globally
The use of industrial robots in factories around the world is accelerating at a high rate: 126 robots per 10,000 employees is the new average of global robot density in the manufacturing industries – nearly double the number five years ago (2015: 66 units), according to the 2021 World Robot Report. “Robot density is the barometer to track the degree of automation adoption in the... By CIO&Leader
Internet usage still far from universal-2.9 billion people yet offline
Of the 2.9 billion still offline, an estimated 96 per cent live in developing countries. And even among the 4.9 billion counted as 'Internet users', many hundreds of millions may only get the chance to go online infrequently, via shared devices, or using connectivity speeds that markedly limit the usefulness of their connection, reveals new data from the International Telecommunication... By CIO&Leader
Log4j, the bug which poses risk to millions of devices
An open source software maintained by a group of volunteer programmers as part of the nonprofit Apache Software Foundation and a key Java-logging framework, Log4j exploits has started from December 1st. Since then, warnings have been issued by several national cyber security agencies, including the Cybersecurity and Infrastructure Security Agency (CISA), the UK's National Cyber Security Centre (... By CIO&Leader
Why will enterprises need low-code in 2022?
Enterprises are in tremendous need of agility in the current competitive hybrid landscape, which is possible only by quick and seamless adoption of digital technology platforms like portals, mobile apps, data and analytics platforms, and others. However, traditional development methods fail to meet the business agility and transformation needs. This is where the need for a rapid application... By Satish Pala