In For the third consecutive day, the disruptions in Research In Motions BlackBerry service have continued around the world. In fact, the problems seem to have intensified with users in Asian markets and some customers in the U.S. and Canada complaining of backlogged emails on their smartphones.
RIM has advised its clients that it was working to restore services as early as possible. On Tuesday, the company had said that the services had returned to normal, but now it claims that it is still working so resolve the problem. The company said, The messaging and browsing delays ... were caused by a core switch failure within RIM's infrastructure. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service.
The blackouts are known to have left millions of users without email, web browsing and Blackberry Messaging (BBM) services. The cause is believed to be due to server problems at RIM's Slough data centre. Blackberry users around the world began reporting problems with their handsets mid-morning on 10 October. After that Blackberry sent out a tweet, which said: "Some users in EMEA are experiencing issues."
Some carriers have begun offering customers compensation, raising the possibility that those carriers may look to RIM to compensate them in return. This kind of a major failure on an international level comes at a bad time for RIM. The BlackBerry has been losing market share to its smartphone rivals, in particular to Apples iPhone. Many corporate clients have switched to the iPhone after Apple made a concerted effort to improve its support for secure business email systems.
RIM has seen its share price plummet this yeardown about 60% since January. Co-chief executives Jim Balsillie and Mike Lazaridis are under pressure from shareholders to turn around flagging BlackBerry shipments. The company's recent PlayBook tablet has totally failed to enthuse the market, and several product launches this year have been pushed back.
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