In How many times have you turned down requests to provide end users with additional capabilities from a product, either because you were too busy, the level of effort seemed too difficult, or you just didnt know where to begin? What about some of those annoying challenges that you didnt tackle because they werent high enough on your priority list? Consider this: What if you or your staff could understand your products much better and use them in ways you hadnt even imagined, all while saving months of development time? Think about the value IT could provide to your company and your team if these capabilities were offered by your organization.
The good news is that your IT staff can achieve productivity increases theyve never previously envisioned, learn how to take effective shortcuts they didnt realize existed, and take on new challenges well beyond their imagination. They can become better skilled and more versatile to meet the challenges of delivering IT services in a very dynamic, complex environment. How? By becoming certified in the technology they use. In fact, many BMC customers who have become certified in various products have discovered how this knowledge has helped them to get substantial value out of their investments and effectively address issues they never would have considered before receiving training. They are also considerably more likely to be able to solve more problems on their own.
What Is Certification?
Certification is based on providing a variety of learning paths to help customers get the most value out of their technology. They can choose to become certified in several key areas. Professionals can select from either online courses, which they do at their convenience, or hands-on, instructor-led coursework for more intensive, real-world learning.
Participants must demonstrate their knowledge and skills through testing and practical projects in a live lab environment in order to become certified in a particular area. They must demonstrate through practical exams that they understand how to apply the knowledge using a best-practices methodology.
How can Certification help?
Here are four ways certification can help your organization make a difference. The key is to get started with certification for the products that you are trying to implement your anchors. Then you can move on to the next related products.
Establishes a Center of Operational Excellence Based on Best Practices
Many people in IT organizations learn on their own through trial and error. But this approach does not provide the same consistent benefits of understanding and applying industry best practices. Product certification programs with individual learning paths can help IT organizations by enabling the staff to benefit from a deep set of industry knowledge. Think of the process leading to certification training as being similar to the process of getting a license to fly a plane. An airline requires pilots to go through flight training and pilot certification. The same concept of training and certification is true in engineering and other fields. People who participate in certification must not only take courses but also pass tests in certain areas in order to receive their certificates. As more staff members in an IT organization become trained and certified, the organization can achieve a higher level of operational excellence.
Training can help your team achieve much better results with their solutions. Many IT organizations have adopted Business Service Management (BSM), a comprehensive approach and unified platform that helps them to cut cost, reduce risk, and drive business profit. Product certifications provide the training to enable IT to achieve and maintain these business benefits by aligning the IT infrastructure, staff, and services with operational and business objectives.
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