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According to the recent report by Gartner, most CIOs are not ready for digitization in the third era of enterprise IT.
Gartner has observed that most CIOs are not prepared for digital leadership. So, what does this report reflect? Is it true or is it just that strong hold on digitization will be observed only with the next gen CIOs, the future IT leaders.
But, the learning, the culture and knowledge flows top to bottom. In most of the organisations, the culture of mobility, digitization and other emerging trends have not been groomed. There is skepticism, a sense of uncertainty and lack of clarity in the minds of IT Managers when it comes to digitization.
It’s like the verses of Bible which most followers never contest but never practice either.
Digitization is like the verse of IT which no one contests in the fraternity but there is a huge lack of clarity on ‘what-to-do’.
"2014 must be a year of significant change if CIOs are to help their businesses and public sector agencies remain relevant in an increasingly digital world," said Dave Aron, vice president and Gartner Fellow.
Pradeep Chankarachan, Senior Manager, IT Projects - Global PMO, Harman International India says, “It is understandable that IT managers may not be prepared to champion this transition of analog to digital business, considered as the third era of enterprise IT. IT needs to stand up to excel in doing what they are good at, at the same time utilize digital revolution to its advantage. It is a new era in ways that the revolution outside the organization is impacting its business and can't afford to drive from a home grown strategy.”
The worldwide survey was conducted in the fourth quarter of 2013 and included 2,339 CIOs, representing more than $300 billion in CIO IT budgets in 77 countries. The Gartner Executive Programs report "Taming the Digital Dragon: The 2014 CIO Agenda," represents the most comprehensive examination of business priorities and CIO strategies.
Now, the big question is if not CIOs, will Senior IT Managers pull up their socks and find the path to effective digitization.
Dinesh Singh, winner of Next100 2013 and DGM-Information Technology, Mahindra Financial Services thinks a major group of his team is still focusing on resolving the issue and working on drafted process guide lines and he observes a lack of no alternate thinking.
“Focus or forecasting for future technology is not too clear that’s blocking the mindset with only technology/solution available today”, says Singh.
Srikanth Mattipalli, IT Director, Tyco International agrees that today's IT managers are yet to be completely prepared for digitization.
Mattipalli says, “We should not go for digitization just for the sake of it. Pick each aspect/process that needs to be digitized and detailed out the cost/benefit and go for the same. It must be Process à People à Technology and not the other way around.”
Singh points three-pronged approach to this challenge:
- IT Managers’ need to be look/think out-of-the-box solution
- They need to challenge the existing solution
- Vision has to be much clearer to match the business requirement
New engagement models are being initiated which focuses on quicker RoI, starting withe intelligent e-commerce platforms (cloud, big data and predictive analytics) with an ultimate goal to developing an organization towards CDO. Organizations should no more tied with the legacy system dependencies, rather focus in driving new business lines from outside in.
Citing an example, Chankarachan adds, “KPIs for digital marketing don’t end in making digital footfalls, but taking it further to cash in with robust back end business model. In the era of internet of everything, it would be information driven intelligent execution that gets IT on its toes in the coming days especially in the consumer driven markets.”
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