In Virtual Private Network (VPN): This is a private network that connects your offices and remote users via a virtual connection over the internet. Some of the major vendors that provide VPN solution include Avaya, AT&T Business Data Services, Axcelerant, Cisco, CheckPoint, NetSilica, Neoteris, Positive Networks, Plethora Technology, Fortinet and Sonic Wall.
Voice over Internet Protocol (VoIP): VoIP involves the transmission of voice communications over IP networks such as the internet. Skype is a hugely popular service among small and medium businesses. It lets you make PC-to-PC phone calls for free. To make calls to landlines and mobiles, you have to pay. You can also ask your telecom service provider for VoIP connectivity. But be sure to negotiate the rates well. You can also opt for full-fledged VoIP network and phones, for which Avaya, Cisco, Nortel and others offer a number of options.
Instant Messaging (IM) software: IM is real-time communication via typed text and is a useful tool for keeping tele-workers in touch. Free IMs abound, with GTalk and MSN leading the pack. You can also opt for paid IM setups for reliability and security. You may explore IBM Lotus IM and Microsoft Office Live Communications Server.
Audio & video conferencing software: These are packages that allow an array of group and individual communications including VoIP, IM and video conferencing. Options range from audio-only to complete presentation support and webcasts. Citrix GoToMeeting, Cisco TelePresence, WebEx and Microsoft Office Live Meeting are some of the options available.
Remote access technology: Using this technology, your team can access their computers stationed in the office. GoToMyPC is one of the leading service providers of this technology. For small businesses, they have a central admin center which lets you manage team collaboration.
Collaboration systems: Collaboration software is a key need for effective group interaction particularly when the group members are in far-flung locations. You can start off with something inexpensive and effective as Google Docs. Or try Office Live. There is also Zoho, a comprehensive set of web-based programmes targeted at small and medium sized businesses.
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