In CA Technologies has announced a new version of CA Infrastructure Management (CA IM). By integrating elements of CA Technologies Service Assurance portfolio, CA IM quickly translates volumes of disparate performance data into actionable insight delivered in unified, user-specific views that help enterprise and service provider customers cost effectively improve service quality, predictability and efficiency.
Increase in IT adoption is leading to the current trends of BYOD, consumerization of IT, and Big Data. CIOs are realizing the need for robust IT infrastructure to deliver business results on time. CA IM resolves service issues by 25x faster at around less than 50% of total cost, enables enterprises and converts disparate data into insightful information to improve service quality and in turn increase efficiency. Our solutions enable businesses derive differentiated customer experience and enhanced efficiency, said Sunil Mangalore, Vice President, CA Technologies, India.
CIOs have become Chief Experience Officers as the customer experience becomes an increasingly powerful weapon in todays competitive world, said Stephen Miles, VP, Service Assurance, APAC, CA Technologies.
Increases in volume and types of traffic, data and devices on the Internet, coupled with outdated methods, processes and tools to manage them, creates a level of IT complexity that challenges IT organizations as they strive to meet soaring customer expectations.
CA Infrastructure Management addresses these challenges by offering specialized functionality, sophisticated analytics capabilities, massive scalability and adaptability for existing environments. The solution provides IT teams easy access to graphic displays of the specific information they need to improve service quality and deliver a superior customer experience with less effort and reduced costs. In particular, CA IM helps:
-- Enterprise IT personnel manage rapid growth of bring your own device (BYOD), video and application complexity in heavily virtualized infrastructures;
-- Communication Service Providers simplify and accelerate 4G network rollouts; and
-- Managed Service Providers create new sources of revenue and onboard new clients faster.
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