In Indian software major Infosys has announced the launch of Finacle e-Banking Version 11 at the 2011 BAI Retail Delivery Show in Chicago.
The solution is a comprehensive offering that empowers banks to achieve quick global rollouts of online banking services, said a press release.
The new version of Finacle e-banking provides unique personalization capabilities, security features and intelligent customer insights to drive adoption of online banking channel and enhance customer loyalty, claimed the company.
As consumers continue to bank more often outside the branch, it is important that banks look for ways to build customer relationships through electronic channels, said Nicole Sturgill, research director at TowerGroup, a Corporate Executive Board company.
One of the best ways to do that is to position the bank as the customers financial home page by giving them all of the tools they need to manage their finances in one place. Providing a simple, intuitive user interface will further increase the adoption and effectiveness of the online channels, he added.
Finacle e-Banking Version 11 delivers an intuitive and persona driven online banking experience, catering to the individual needs of retail customers. It combines enhanced customer experience with rich functionality. Its Personal Financial Management feature enables customers to plan, manage and track their finances in real-time through visual dashboards and rich tools.
The solution provides customer flexibility through unique personalization capabilities and socially interactive services such as audio or video chat and social network integration, helping banks improve customer service and online adoption.
Haragopal Mangipudi, global head Finacle, said, Online banking is expected to grow approximately 20 per cent over the next two years and is a key focus area for banks as they strive to increase customer acquisition and convert more online sales opportunities.
By using the powerful persona driven analytics built in this new version of Finacle e-banking, he claimed, banks can deepen their understanding of customers and provide them with offerings, better tailored to suit their needs and help foster greater customer loyalty.
Agencies
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