In AXA Bank: Streamlining Processes
AXA Banks Bizness Fisc product, which handles the pre-payment, financing and filing of annual company taxes, was its last remaining non-automated product. The bank was facing an error rate of 25% and cycle times of two to three weeks because the Bizness Fisc loan contract was being handled manually. It needed a reliable and user-friendly automated solution to boost sales and improve processing and performance, while allowing it to tailor offers and improve product profitability. AXA chose Adobes LiveCycle ES.
BENEFITS
- Effective management of entire loan contract process, resulting in better service
- Increased market share, resulting in a 260% increase in ROI over five years
- Contract errors reduced to less than 1% from 25%-plus before Adobe implementation
- Accelerated loan contract processing from 2-plus weeks to same-day
- Tailored offers using risk profiles; improved margins
- Reduced burden on agents and improved coordination with customers
- AXAs Sigma rating improved from 1.4 to 4.8, and continues to improve
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