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Just for the CIOs of tomorrow, the standard in IT infrastructure management...

Rapidly growing business ecosystems face their own unique set of IT challenges which predominantly centre around the efficiency (uptime) of the organizations IT infrastructure.In todays highly charged business environment any downtime of critical IT infrastructure could prove seriously detrimental. Even though existing processes address this to some extent, they fall woefully short in ensuring unhindered business continuity.

The result, tremendous pressure on IT Managers who struggle day and night at ungodly hours to keep their IT infrastructure up and running and performing hundreds of critical and routine activities.Most critical activities are still managed ad-hoc, whose importance is realized only in the event of a failure. This is where the way in which services are deployed can make a big difference.

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How is IT Management done now?

The traditional IT infrastructure management addresses issues only when they happen, the typical break-fix model. Automated Managed Services (AMS) on the other hand, goes a step ahead to pre-empt the issue, offering a remedial approach and ensures Issues are Not Allowed to Happen

Today AMS has become the de-facto standard in managing the IT infrastructure activities of any organization and it definitely alleviates the burden on IT Managers and IT administrators.

SMART SLA: The Differentiator - the standard for consuming and delivering IT Services

A thoughtfully put together portfolio of various IT activities, SMART Services ensure that the IT infrastructure is automated, tracked, measured and reported in a single dashboard. The secure and easy to deploy SMART Services lets you perform a multitude of tasks and also effectively monitor and manage them.

Kaseya SMART Services is the standard for consuming and delivering IT Services and includes:

Prime Services	Asset Security Services
Standard Operating Services	Help Desk Services
Monitoring Services	Virtualization Services
Server Availability Services	Special Need Services
Backup Services	Dashboard and Reporting (For all the services)

The Unique Methodology SMART SLA

SMART SLA, a revolutionary standard methodology providing high quality, measurable, dependable and predictable IT Managed Services. The Kaseya SMART SLA helps define, track and measure the performance of any IT activity in real time.

By eliminating the disadvantages of traditional SLA like response, reaction and resolution time and replacing them with a business centric and simple to implement SLA model. The Kaseya SMART SLA defines, tracks and measures the performance of any IT activity in to the lowest level of business processes and helps render and receive services that are Specific and Measurable in real time.

An example of the SMART Services for which Kaseya provides a SMART SLA:

Antivirus Management

The traditional mode of Break- Fix management will not suffice for an important task such as Antivirus management. Checking all systems for viruses, updates, etc manually is time consuming and error prone. In the SMART way all the managed IT assets will be protected by the antivirus with a committed SMART SLA of 99% ensuring high availability of all IT assets and business applications.

Similarly we provide a SMART service with a corresponding SMART SLA for various other IT Activities to make the life of IT Managers simpler.
Experience the SMART Service in your environment. Enhance efficiency and productivity and leverage the latest paradigm in IT infrastructure management, to know how the Kaseya AMS can benefit your organization opt for a Kaseya SMART Pilot (KSP) a SMART way for a business to experience the benefits of the Kaseya Automated Managed Services.

Your Need, Our Solution

The SMART Pilot is implemented and showcased based on the customers IT Activities and Business needs.

How is it done?

An experienced Kaseya team conducts an exhaustive research on an organizations current IT infrastructure and establishes the current critical needs and maps them to the Kaseya SMART Services before embarking on a SMART Pilot. This ensures that a business truly experiences the tangible benefits associated with the Kaseya Automated Managed Services.
The KSP is either done in an end customers environment or in Kaseyas hosted environment providing a real-time experience.
The KSP consists of four focused result oriented sessions to clearly demonstrate the unique Kaseya SMART Services and its revolutionary methodology.

To know how we can help you become SMART contact us for a KSP at >vinod.kumar@kaseya.com

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