In New Delhi: Managed services strategies to support operational support systems and business support systems (OSS/BSS) in developing Asia is witnessing increased adoption by communications service providers, says a research report from AMDOCS. The research further says that the managed services adoption is growing faster in developing Asia than anywhere else in the world, and is driven by heightening competition, coupled with a double-digit growth rate in subscriber counts.
"In other regions, service providers use managed services to support other goals. For example, while providers in developed Asia, Europe and Middle East invest in managed services to reduce operational expenses and increase efficiencies; in Central and Latin America they deploy managed services to support infrastructure rollouts," says the report.
With the introduction of 3G and multi-play offerings into the marketplace, service providers in developing Asia are racing to modernize systems and increase operational efficiencies, said Abhay Kumar, vice president, Global Strategic Sourcing at Amdocs.
They must be first with new offerings and excel in customer service if they are to retain and capture market share. We are seeing a growing adoption of managed services strategies by Communication Service Providers in the region to achieve this, Kumar added.
The pace at which technology is evolving, coupled with the massive growth in subscribers, is creating a challenge for service providers in developing Asia who are finding it difficult to re-align and scale their BSS and OSS operations on their own, said Kunal Bajaj, partner and Director at Analysys Mason.
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