Two-thirds of IT and business professionals say technology not delivering stronger customer relationships: Survey
82% of IT and business professionals agree that organizations need to focus on increasing the humanity of customer interactions and adding greater “personal touch.” However, only four in ten...
May 13, 2020
B2B leaders burdened by bad customer relationships, bullish about digital experience budgets despite COVID-19 crisis: Study
Facing market uncertainty brought on by the global pandemic, B2B organizations must adapt to changes in how they connect with customers as 54% of leaders in IT, marketing and e-commerce roles define...
Apr 28, 2020