AXA Bank: Streamlining Processes

AXA Bank’s Bizness Fisc product, which handles the pre-payment, financing and filing of annual company taxes, was its last remaining non-automated product. The bank was facing an error rate of 25% and cycle times of two to three weeks because the Bizness Fisc loan contract was being handled manually. It needed a reliable and user-friendly automated solution to boost sales and improve processing and performance, while allowing it to tailor offers and improve product profitability. AXA chose Adobe’s LiveCycle ES.

BENEFITS

• Effective management of entire loan contract process, resulting in better service
• Increased market share, resulting in a 260% increase in ROI over five years
• Contract errors reduced to less than 1% from 25%-plus before Adobe implementation
• Accelerated loan contract processing – from 2-plus weeks to same-day
• Tailored offers using risk profiles; improved margins
• Reduced burden on agents and improved coordination with customers
• AXA’s Sigma rating improved from 1.4 to 4.8, and continues to improve